Everything you need, right where you need it.
Not happy with your bedding?
If you received a damaged item or there was a delivery issue, we'll make it right.
Please follow the steps below to request an exchange or refund.
Not happy with your bedding?
If you received a damaged item
or there was a delivery issue, we'll make it right.
Please follow the steps below to request
an exchange or refund.
Not happy with your bedding?
If you received a damaged item or
there was a delivery issue, we'll make it right.
Please follow the steps below to request an exchange
or refund.
Exchange / Refund Process
Exchange / Refund Process
Exchange / Refund Process
Step 1. Check the Policy
Step 1. Check the Policy
Please review the exchange/refund process in advance on our page.
(The full procedure and conditions provided there.)
Please review the exchange/refund process in advance on our page.
(The full procedure and conditions provided there.)
Please review the exchange/refund process in advance on our Service Policy page.
(The full procedure and conditions provided there.)
Step 1.
Check the Policy
Step 2. Submit a Request Within 7 Days
Fill out the form below within 7 days of receiving your bedding.
Fill out the form below within 7 days of receiving your bedding.
Step 2. Submit a Request Within 7 Days
Fill out the form below within 7 days of receiving your bedding.
Step 2.
Submit a Request Within 7 Days
The form includes all necessary fields such as:
Issue Description
Request Type (Exchange or Refund)
Pickup & Refund Confirmation
Note: The application form already contains detailed instructions for each section,so please refer to the guidance shown directly in the form as you fill it out.
Step 3. Provide the Required Information
The form includes all necessary fields such as:
Issue Description
Request Type (Exchange or Refund)
Pickup & Refund Confirmation
Note: The application form already contains detailed instructions for each section,so please refer to the guidance shown directly in the form as you fill it out.
Step 3. Provide the Required Information
The form includes all necessary fields such as:
Issue Description
Request Type (Exchange or Refund)
Pickup & Refund Confirmation
Note: The application form already contains detailed instructions for each section,so please refer to the guidance shown directly in the form as you fill it out.
Step 3.
Provide the Required Information
Step 4. What Happens After Approval
Step 4.
What Happens After Approval
Step 4. What Happens After Approval
Kozy will get back to you within 2 business days via email or Kakao Talk to confirm your request and arrange the pickup schedule.
Once confirmed, we will proceed as follows:
For Refunds:
A Kozy team member will visit your residence to inspect the bedding condition
If eligible, we will collect the bedding and provide a cash refund on the spot.
For Exchanges:
A Kozy team member will check the current bedding at your residence.
A new set will be delivered and the original items collected during the same visit.
Kozy will get back to you within 2 business days via email or Kakao Talk to confirm your request and arrange the pickup schedule.
Once confirmed, we will proceed as follows:
For Refunds:
A Kozy team member will visit your residence to inspect the bedding condition
If eligible, we will collect the bedding and provide a cash refund on the spot.
For Exchanges:
A Kozy team member will check the current bedding at your residence.
A new set will be delivered and the original items collected during the same visit.
Kozy will get back to you within 2 business days via email or Kakao Talk to confirm your request and arrange the pickup schedule.
Once confirmed, we will proceed as follows:
For Refunds:
A Kozy team member will visit your residence to inspect the bedding condition
If eligible, we will collect the bedding and provide a cash refund on the spot.
For Exchanges:
A Kozy team member will check the current bedding at your residence.
A new set will be delivered and the original items collected during the same visit.
If you received a damaged, incorrect, or unclean bedding set, you can request an exchange or refund using the form below.
once submitted, our team will review your request and get back to you within 2 business days.
If you received a damaged, incorrect, or unclean bedding set, you can request an exchange or refund using the form below.
once submitted, our team will review your request and get back to you within 2 business days.
If you received a damaged, incorrect, or unclean bedding set, you can request an exchange or refund using the form below.
once submitted, our team will review your request and get back to you within 2 business days.